{"id":73,"date":"2023-09-19T13:59:57","date_gmt":"2023-09-19T13:59:57","guid":{"rendered":"https:\/\/edu.stocktrak.com\/utdallas\/?page_id=73"},"modified":"2023-09-19T14:01:20","modified_gmt":"2023-09-19T14:01:20","slug":"faq","status":"publish","type":"page","link":"https:\/\/edu.stocktrak.com\/utdallas\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n
\n \t\n\t\t\t\t\n

Student\u2019s Frequently Asked Questions<\/strong><\/h1>\n\n\n\n
\n\n\n\n

Need help with your portfolio? This is the place to start!<\/p>\n\n\n\n

If you can\u2019t find the answer to your question here, use the support form at the bottom of the page and we will get back to you within 1 business day.<\/p>\n\n\n\n

\n\n\n\n

General Questions
<\/strong><\/h2>\n\n\n\n

<\/p>

About Stock-Trak<\/h3>
[For Individual Investors] How do I cancel my account and stop payments?<\/div>

In order to cancel your account, please use the contact us form <\/a><\/strong>and our help desk will assist you in canceling your account. For individual investors, we offer a 30-day money back guarantee, no questions asked.<\/p><\/div><\/div>

Does Stock-Trak Account For Dividends & Splits?<\/div>

Yes, each day we receive an updated list of stocks that have split or have paid a dividend. The dividends and splits are then accounted for on the website. If we happen to have missed one, please fill the form below<\/a><\/strong> so that we can apply it.<\/p>\n<\/div><\/div>

How are Alpha\/Beta rankings calculated?<\/div>

For more information regarding the Alpha\/Beta rankings, please visit our PDF of Alpha and Beta Calculations<\/a>.<\/strong><\/p>\n<\/div><\/div>

I received the following message when I tried to register : \u201cThere is no Active Tournaments with this Class Name\u201d. What do I do?<\/div>

This message usually pops-up when the class name is not entered correctly. To receive the exact class code, please fill the form at the bottom of this page<\/a> <\/strong>with the following information:<\/p>\n

    \n
  1. Name of your professor<\/li>\n
  2. Name of your institution<\/li>\n
  3. Class name and class code<\/li>\n<\/ol>\n<\/div><\/div>
    What are Trading Notes?<\/div>

    Trading Notes are comment and explanations that can be added per each trade and order. Professors can see the reasoning of an action and the comments by adding a Note. To add\/view a note, users can click on \u201cAdd\/View Notes\u201d in the Order History or Transaction History.<\/p>\n

    \n

    \"screenshot321\"<\/a><\/p>\n<\/div><\/div>

    What types of securities can I purchase?<\/div>

    Stock-Trak allows trading of Equities(stocks), Mutual Funds, Bonds, Options, Spots, Futures and Future Options. It is up to the class creator to decide what securities are allowed to be traded in his\/her game.<\/p>\n<\/div><\/div>

    My Account<\/h3>
    How can I change my username?<\/div>

    To change your username, fill out the form at the bottom of this page<\/a><\/strong> and provide the new username you would like to have. Please provide two or three alternate names in case your first choice is taken.<\/p>\n

    Please write your current username<\/span> as well to help us find your account.<\/p>\n<\/div><\/div>

    How can I change or reset my password?<\/div>
    \n

    You can change your password by clicking \u201cEdit Profile\u201d under the \u201cDashboard\u201d tab, or click here to change your password<\/a>.<\/strong>
    \nIf you have forgotten your password, please use     the forgot password link<\/a><\/strong>.<\/p>\n<\/div>\n<\/div><\/div>

    My Portfolio<\/h3>
    Can I place orders when the market is closed?<\/div>

    Yes! You can make a trade<\/a><\/strong> after the market has closed. Your trade will be filled at the open price of the stock at the next market open.<\/p>\n<\/div><\/div>

    How can I cancel an order?<\/div>
    \n

    You can only cancel open orders. To see your open orders and to cancel any of them, go to the \u201cMy portfolio\u201d tab and select the Order History<\/a><\/strong> in the sub-menu.<\/p>\n

    \n

     <\/p>\n

    \"mutualfundcancel\"<\/a><\/p>\n<\/div>\n<\/div><\/div>

    How do I dispute a trade?<\/div>

    To report a possible error, please fill out the request form below<\/a><\/strong> and tell us the symbol and date\/time of the trade(s) in question. (Example: AAPL on 2013-12-17 at 11:20 am). Providing as many details as possible and any screenshots to support your request will greatly help speed up the review process.<\/p>\n<\/div><\/div>

    How do I start making trades?<\/div>

    To make a trade, start by hovering your pointer over the \u201cTrading\u201d tab and then select the type of security you\u2019d like to trade from the drop-down menu. From here you select what action (buy, sell, cover, short) you wish to take, the order type (market, limit, stop, trailing % or $) and fill in the rest of the required information. Then click \u201cPreview Order\u201d and if you are satisfied with it, click \u201cPlace Order\u201d to confirm your trade.<\/p>\n

    Trading Tutorial Video:<\/p>\n